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Pharmacy Technician

2 months ago

Westwood, Massachusetts, United States BILH Pharmacy Full time
Job Summary

Beth Israel Lahey Health is a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility provides state of the art pharmacy services to our systems patients and employees. We specialize in patient-centered care, adherence packaging, specialty drug services, home delivery services, prior authorizations processing, and patient counseling.

Job Description

Key Responsibilities:

  • Enter new and refill orders in an accurate and timely manner.
  • Resolve all PBM related billing problems and issues.
  • Handle phone inquiries and initial prescription intake.
  • Perform multidisciplinary responsibilities including communication with providers, prescribers, and patients.
  • Be willing and able to cross-train in different roles within the facility and be flexible based on the needs of the organization.
  • Responsible for answering inbound calls and assisting customers with pharmacy-related services.
  • Maintain new and existing patient profiles and enter new prescriptions into patient profiles.
  • Answer, screen, and process a high volume of calls in a professional manner.
  • Assist patients with enrollment process for manufacturer and non-profit organization copay assistance programs.
  • Support health care providers with required prior authorization and required appeals.
Requirements

Essential Qualifications:

  • High School diploma or GED required.
  • Registration Mass Registered Pharmacy Tech required.
  • 1-3 years related work experience required.
  • Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Preferred Qualifications

Desirable Skills:

  • CPht Certified Pharmacy Technician preferred.
  • Call center, Pharmacy data entry, and PBM billing experience.
  • Bilingual verbal and written communication.
Competencies

Key Competencies:

  • Decision Making: Ability to make decisions that are guided by precedents, policies and objectives.
  • Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
  • Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines.
  • Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
  • Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  • Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
  • Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
  • Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s).