Guest Reception Specialist

2 weeks ago

Dunedin, Florida, United States The Living Room Full time
Job DescriptionPosition Overview:

We are seeking a dedicated Host to serve as the initial point of contact for our patrons at The Living Room. This role is essential in ensuring a warm welcome and a seamless dining experience for our guests.

Key Responsibilities:
  • Welcome guests upon arrival and provide a friendly atmosphere.
  • Communicate accurate wait times and manage the waiting list effectively.
  • Handle reservations and coordinate seating arrangements.
  • Guide customers to their designated dining or bar areas.
  • Present menus and address any inquiries from guests.
  • Bid farewell to customers as they leave, ensuring a positive end to their visit.
  • Collaborate with the service team to optimize seating availability.
  • Maintain a tidy and inviting reception area.
  • Attend to guests requiring special assistance, such as families with children or elderly patrons.
  • Respond to incoming calls and assist with customer inquiries.
  • Support wait staff as necessary to enhance service efficiency.
  • Perform additional tasks as directed by management.
Qualifications:
  • Prior experience in a hosting or serving role.
  • Knowledge of dining etiquette and customer service standards.
  • Familiarity with health and safety protocols.
  • Experience in managing reservations and guest interactions.
  • Exceptional communication skills, both in-person and over the phone.
  • Strong organizational abilities to oversee the dining area.
  • Willingness to work flexible shifts as required.
  • Physical stamina to remain active throughout the shift.
  • High school diploma; hospitality certification is advantageous.
Benefits:
  • Competitive compensation package.
  • Discounts on meals.
  • Regular pay schedule.
  • Company-sponsored events.
  • Opportunities for professional development and growth.

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