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Guest Reception Specialist

2 months ago

Dunedin, Florida, United States The Living Room Full time
Job Overview

We are seeking a dedicated Host to be the welcoming face of our establishment. As the first point of contact for our patrons, your role is crucial in ensuring a pleasant and memorable experience.

Key Responsibilities
  • Warmly welcome guests upon arrival
  • Provide accurate wait times and manage waiting lists efficiently
  • Handle reservations with care
  • Guide customers to their designated dining or bar areas
  • Present menus and respond to guest inquiries
  • Bid farewell to customers as they leave
  • Collaborate with the service team regarding seating availability
  • Maintain a tidy reception area
  • Attend to guests needing special assistance (e.g., children, elderly)
  • Field incoming calls and address customer questions
  • Support wait staff as necessary
  • Perform additional tasks as directed by management
Qualifications
  • Prior experience in a hosting or serving role
  • Knowledge of dining etiquette
  • Awareness of health and safety standards
  • Experience with reservation management
  • Strong customer service abilities
  • Excellent communication skills, both in-person and over the phone
  • Exceptional organizational skills to oversee the dining and bar area
  • Willingness to work flexible shifts
  • Good physical stamina to stand and walk throughout the shift
  • High school diploma; hospitality certification is advantageous
Benefits
  • Competitive salary
  • Discounted meals
  • Weekly pay schedule
  • Company social events
  • Opportunities for professional development