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Retail Sales Associate

2 months ago

Menlo Park, California, United States SusieCakes LLC Full time
About SusieCakes LLC

SusieCakes is a bakery that specializes in old-fashioned, sentimental dessert favorites. Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars, all baked from scratch, on-site daily, using the freshest and finest ingredients.

Job Summary

We are seeking a Retail Associate to join our team at our Menlo Park location. As a Retail Associate, you will be responsible for greeting and welcoming guests, handling guest orders and transactions, and maintaining service quality standards.

Key Responsibilities
  • Greet and welcome guests, providing exceptional customer service
  • Handle guest orders and transactions in a timely and efficient manner
  • Maintain service quality standards, ensuring a positive experience for all guests
  • Perform other duties as needed, including working in cross-functional roles
Requirements
  • One year of experience in a customer service environment preferred
  • Previous food handling experience in the hospitality or food and beverage industry is a plus
  • Attention to detail and excellent verbal and written communication skills
  • Ability to work flexible hours, including weekends and holidays
Benefits
  • Flexible work schedule
  • Free non-slip shoes (annually)
  • Birthday month PTO with complimentary cake
  • Company holidays off (Thanksgiving, December 25th-27th, and New Year's Day)
  • Medical, dental, vision insurance
  • Vacation, 401k, FSA
  • Paid Sick Time
  • Referral Program
  • Pet rescue reimbursement and pet insurance
  • Flexible return to work schedule for maternity leave
  • Generous 50% discount on all our delicious desserts