Customer Service Department Supervisor

3 weeks ago


Portsmouth, Virginia, United States Harris Teeter Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Department Supervisor to join our team at Harris Teeter. As a key member of our management team, you will be responsible for overseeing the daily operations of our Customer Service Department, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Supervise and mentor a team of customer service associates to ensure they are providing excellent customer service and meeting sales targets.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Collaborate with other departments to ensure seamless execution of sales promotions and events.
  • Provide coaching and feedback to associates to improve performance and address any issues.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 1-3 years of experience in a customer service or supervisory role.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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