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Customer Service Representative

2 months ago

Wentzville, Missouri, United States Auto Repair Network Full time
Customer Service Representative

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Auto Repair Network. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our valued clients.

Key Responsibilities:
  • Greet and Assist Customers: Provide a courteous and professional demeanor when interacting with customers over the phone, adhering to established call center guidelines.
  • Address Customer Concerns: Actively listen to customer inquiries and provide accurate responses regarding Vehicle Service Contracts.
  • Identify and Resolve Issues: Use critical thinking skills to identify potential reasons for contract cancellations and propose solutions to retain customers effectively.
  • Provide Accurate Information: Offer detailed information about coverage plans, pricing, terms, and ongoing promotions or incentives.
  • Collaborate with Team Members: Work with team members, supervisors, and other departments to resolve customer issues and enhance the overall customer experience.
Qualifications:
  • High School Diploma or Equivalent: A minimum of a high school diploma or equivalent is required.
  • Customer Service Experience: Previous experience in a customer service or call center position, focusing on customer retention.
  • Excellent Communication Skills: Possess excellent verbal communication abilities and a professional telephonic manner.
  • Active Listening Skills: Demonstrate active listening skills and the capacity to empathize with customers.
  • Problem-Solving Capabilities: Possess problem-solving capabilities and a customer-oriented approach to inquiries.