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Automotive Service Consultant

2 months ago

Weslaco, Texas, United States Payne MGT Full time
Job Overview

Position Summary:
We are actively seeking a qualified Service Consultant for our automotive service center. The Service Consultant will play a crucial role in assisting clients with their vehicle maintenance requirements, delivering outstanding customer support, and ensuring overall satisfaction.


Essential Qualifications:
  • High school diploma or equivalent is mandatory; an associate degree is preferred.
  • Prior experience in a customer-facing role, ideally within the automotive service sector.
  • Excellent communication and interpersonal abilities.
  • Familiarity with automotive systems and maintenance practices.
  • Capability to manage multiple tasks in a dynamic environment.
  • Competence in using computer systems and software applications.

Key Responsibilities:
  • Welcome clients and assist them in identifying their service requirements.
  • Arrange service appointments and maintain communication with clients throughout the service process.
  • Recommend necessary services based on vehicle assessments and manufacturer guidelines.
  • Provide service estimates and secure client approval.
  • Collaborate with technicians to ensure prompt service completion.
  • Address customer complaints and concerns professionally.
  • Accurately maintain customer records and service histories in the system.
  • Keep abreast of product knowledge, manufacturer updates, and service protocols.

Additional Considerations:
  • A valid driver's license with a clean driving record is required.
  • Openness to participating in training and professional development.
  • Flexibility to work varied hours, including weekends.
  • Dedication to delivering exceptional customer service and fostering customer loyalty.