Customer Service Department Head

23 hours ago


San Antonio, Texas, United States Elmer's Home Services Heating & Air Conditioning Full time
About the Role

We are seeking a highly motivated and experienced Call Center Supervisor to join our team. As a Call Center Supervisor, you will be responsible for leading our dispatching team and ensuring that our customers receive exceptional service. Your primary duties will include managing incoming client calls, dispatching service calls to field technicians, scheduling appointments, forecasting days and weeks ahead, and rescheduling appointments as necessary.

Key Responsibilities
  • Manage incoming client calls and respond to their inquiries in a professional and courteous manner
  • Dispatch service calls to field technicians and ensure timely arrival
  • Schedule appointments and reschedule as necessary to meet customer needs
  • Forecast days and weeks ahead to maintain optimal scheduling efficiency
Requirements
  • Experience in SAGE software
  • Able to work weekends and evenings
  • Computer proficiency
  • Dispatcher/Call Center experience preferred
  • ServiceTitan working knowledge preferred
Salary and Benefits

As a Call Center Supervisor at Elmer's Home Services, you can expect a competitive salary of $48,000-$55,000 per year, depending on experience and performance. In addition to a competitive salary, we offer awesome benefits, including better-than-average employer contributions on medical, dental, and vision insurance. Our epic work culture and opportunities for professional growth make us an attractive employer in the industry.



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