Member Services Liaison

3 weeks ago


Glendale, California, United States California Credit Union Full time

About the Role:

As a Member Services Representative at California Credit Union, you will play a vital role in providing exceptional service to our members. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Respond to member inquiries and resolve issues in a timely and professional manner.
  • Provide accurate information about credit union products and services, including promotions and offers.
  • Cross-sell credit union products and services to meet member needs.
  • Maintain a working knowledge of all audit and compliance regulations.

Requirements:

  • Two to four years of experience in a call center environment.
  • Strong technical knowledge of call center service duties, including policies, procedures, and system applications.
  • Excellent communication, time-management, and problem-solving skills.

Working Conditions:

This position is based in a general office environment and does not require significant physical effort. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The estimated salary for this position is $42,000 - $55,000 per year, depending on experience.



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