Cloud Database Expert

3 weeks ago


Étreux, Hauts-de-France, United States Oracle Full time
About the Role

We're seeking a highly skilled Database Senior Support Engineer to join our team at Oracle. In this role, you will be responsible for delivering high-quality customer service to our global customer base while serving as an advocate for their needs.

The job focus is on resolving technical issues, mostly raised by customers through our customer portal. Your responsibilities will include owning and resolving problems, managing customer expectations throughout the Service Request lifecycle in accordance with global standards.

You will work towards adopting and contributing to new processes and tools, such as diagnostic methodology, health checks, scripting tools, etc. Additionally, you will contribute to Knowledge Management content creation and maintenance.

As a key member of our team, you will be expected to maintain product expertise within the team and stay up-to-date with the latest system configurations and product releases.

Salary: $21.59 - $60.63 per hour

Benefits:

  • Medical, dental, and vision insurance
  • Short-term disability and long-term disability
  • Life insurance and AD&D
  • Supplemental life insurance (Employee/Spouse/Child)
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match
  • Paid time off
  • 11 paid holidays
  • Paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal
  • Voluntary benefits including auto, homeowner, and pet insurance
About Us

Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.



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