Part Time Membership Sales Representative

2 days ago


Clearwater, Florida, United States BJ's Wholesale Club Full time
Overview
BJ's Wholesale Club is a leading membership-based warehouse club that offers a wide range of products and services to its members. Our company values excellence, teamwork, and customer satisfaction.

About the Role
We are seeking an experienced Part Time Membership Sales Representative to join our team in $14.50/hour - $16.00/hour estimated salary range based on industry standards. This role will be responsible for promoting BJ's value proposition regarding acquisition, retention, perks, and the member experience.

Key Responsibilities
- Promotes the BJ's value proposition regarding acquisition, retention, perks, and the member experience.
- Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
- Sells BJ's membership products to potential new and existing members with high energy and determination.
- Drives toward goal achievement, defined by business established benchmarks and results.
- Exhibits clear understanding of all BJ's Membership options, and Co-Brand credit card.
- Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
- Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
- Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
- Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.

Requirements
- Prior front line/customer service or previous sales experience preferred.
- Results driven with proven success in goal achievement.
- Basic math skills preferred.
- Computer proficiency preferred.

Work Environment
This role requires frequent remaining in a stationary position on hard surfaces. Occasional need to examine or scan merchandise may involve bending, handling, pulling, reaching, and/or stooping. May require lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.

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