Sales Associate

1 month ago


Strongsville, Ohio, United States Carter'sOshKosh Full time
Customer Experience Expert

Carter's/OshKosh is seeking a Sales Associate to join our team. As a Customer Experience Expert, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive shopping experience. You will be responsible for greeting customers, answering questions, and assisting with purchases. You will also be expected to maintain a safe and clean store environment, and to minimize store loss through effective customer service and inventory management.

Key Responsibilities:
  • Welcome customers and provide assistance with product styles, features, and benefits
  • Confidently and proactively resolve issues for customers and balance multiple customers in a busy retail environment
  • Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
  • Execute and expedite point of sale/register transactions
  • Complete floor replenishment and shipment as needed
  • Articulate current promotional events and the brand loyalty program, including credit, to customers
  • Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Requirements:
  • A positive and solutions-oriented mindset
  • Demonstrated customer service and engagement skills
  • Effective and professional verbal and written communication skills
  • The ability to manage multiple tasks at once

What We Offer:
  • A welcoming and inclusive work environment
  • Opportunities for professional and personal development
  • A competitive salary and benefits package
  • A 30% discount on Carter's/OshKosh products
  • Referral bonuses and other incentives

About Carter's/OshKosh:

Carter's/OshKosh is the largest North American apparel retailer exclusively for babies and young children. We offer a wide range of products, including Carter's, OshKosh B'gosh, Skip Hop, and Little Planet brands. We are committed to providing exceptional customer service and creating a positive shopping experience for our customers.



Equal Opportunity Employer:

Carter's/OshKosh is an Equal Opportunity and Affirmative Action employer. We are committed to creating a diverse and inclusive work environment and welcome applications from qualified candidates of all backgrounds.


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