Rooms Operations Manager

2 weeks ago


Phoenix, Arizona, United States Marriott International Inc Full time
Job Summary

As a Rooms Operations Manager at Marriott International Inc, you will play a crucial role in managing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. Your primary responsibility will be to lead a team of staff and assist in meeting or exceeding property goals.

Key Responsibilities
  • Verify that goals are being translated to the team as they relate to guest tracking and productivity.
  • Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
  • Understand employee and guest satisfaction results and develop game plans to address need areas and expand on strengths.
  • Verify that the team has the capabilities to meet expectations.
  • Lead by example, demonstrating self-confidence, energy, and enthusiasm.
  • Assist employees in understanding guests' ever-changing needs and expectations and exceeding them.
Requirements
  • High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or a related professional area.
What We Offer

Marriott International Inc offers a competitive salary range of $57,000 to $69,000 annually, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International Inc reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

About Us

At Marriott International Inc, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we.

We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests.



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