Electric Power Solutions Specialist

2 weeks ago


Griffin, Georgia, United States Caterpillar Financial Service Corp Full time

Career Area:
Product Support

Job Overview:
At Caterpillar Financial Service Corp, we believe in the power of collaboration and innovation. When you become part of our team, you join a global network dedicated to not only achieving excellence in our work but also fostering a supportive environment for one another.

We are the innovators, problem solvers, and builders of the future, committed to creating resilient and sustainable communities. Together, we are making a significant impact on the world.
About Our Division

Caterpillar's Electric Power Division (EPD) provides comprehensive solutions, components, and services tailored to meet the diverse needs of our commercial and industrial electric power clientele.

EPD caters to a variety of customer applications worldwide, ensuring reliable backup power for critical facilities and supporting essential infrastructure.

Join us in our mission to enhance the sustainability of our planet for future generations.

We are currently seeking a Product Service Specialist who will primarily operate in a dynamic environment.


Key Responsibilities:

Role Purpose:


The Product Service Specialist will engage with Caterpillar Dealers to facilitate the resolution of intricate technical product issues, ensuring that customers experience the performance, reliability, and durability synonymous with the CAT brand.


Core Duties:


- Conduct regular site visits to provide expert technical support, troubleshooting, and resolution of complex issues related to Electric Power products and systems.
- Train and support dealer personnel in addressing sophisticated product challenges.
- Offer leadership and technical expertise for critical projects.
- Assess products and processes to identify potential manufacturing and design flaws.
- Gather feedback from both internal and external sources to propose new products or enhancements.
- Draft technical specifications and guidelines to uphold product quality and performance.

Essential Skills:

Customer Service Excellence:
Proficient in customer service principles and practices. Anticipates and proactively addresses customer needs.

Effectively resolves intricate customer complaints or issues.

Analytical Problem Solving:
Familiarity with methodologies and tools for identifying and resolving challenges. Ensures lessons learned are documented for future reference.

Evaluates and synthesizes information to develop alternative solutions.

Relationship Management:
Knowledgeable in techniques for managing client relationships. Communicates effectively regarding expectations.

Maintains productive, long-term partnerships with clients and vendors.

Technical Proficiency:
Understanding of electric power generation systems and their applications. Provides guidance on technical solutions.

Mentors others to enhance their technical skills.

Additional Information:

Travel Requirements:
Willingness to travel domestically as needed.

Relocation assistance is available for this position.
At Caterpillar, we strive to provide a fulfilling career experience.

We offer a comprehensive benefits package that includes medical, dental, vision, RX, and 401K from day one, along with the potential for an annual bonus.


We are an EEO/AA Employer. All qualified individuals, including minorities, females, veterans, and individuals with disabilities, are encouraged to apply.

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