Customer Service Ambassador

4 days ago


Burlington, Massachusetts, United States Window World Full time
Company Overview
Window World is a leading exterior remodeler in the United States, dedicated to delivering exceptional customer experiences through its wide range of residential exterior remodeling products. With a commitment to energy-efficient solutions and industry-leading warranties, our team strives to provide superior service at affordable prices.

Job Summary
As a Customer Service Representative at Window World, you will play a critical role in supporting both current and potential customers across various tasks. Your day-to-day responsibilities will involve managing a high volume of inbound and outbound calls while utilizing a customer relations management system (CRM) to schedule appointments and record customer data. To succeed in this position, you must be energetic and positive, with a strong customer-first mentality to create positive experiences for all Window World customers. You will also work closely with Design Consultants to enter customer contracts and troubleshoot product and service issues across departments. This role requires daily filing and other office duties.

Responsibilities
  • Handle inbound and outbound calls using proper phone etiquette.
  • Maintain strong knowledge of products, policies, and services of the organization.
  • Convert customer inquiries from various communication channels into sales appointments.
  • Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
  • Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
  • Accurately create and update customer accounts and input records of customer interactions into CRM.
  • Follow standard operating procedures.
  • Printing, scanning and uploading documents.
  • Processing project documents.

Compensation: $22.00 per hour

Window World is a full-service exterior remodeler with over 200 locations nationwide. We offer a comprehensive suite of products for a true exterior transformation. Our locally owned and operated franchises sell custom products in customers' homes and manage every step of the process through product ordering and final install. Customers enjoy our professional and honest sales process as well as top-notch product installations and service, all from a single company.

This opportunity offers a chance to become part of America's leading exterior remodeling company. If you are passionate about delivering exceptional customer experiences and possess excellent communication skills, we invite you to apply today.

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