Physician Referral Specialist
5 days ago
We are seeking a highly skilled and compassionate Physician Referral Specialist to join our team at HSS. As a key member of our healthcare access team, you will play a critical role in connecting patients with the right medical care and support.
Key Responsibilities- Triage and Referral: Utilize our automated referral system to triage patient inquiries, provide accurate and timely referrals to HSS physicians, and ensure seamless communication with patients and healthcare providers.
- Knowledge Management: Maintain up-to-date knowledge of HSS physicians, services, and locations to provide informed referrals and support.
- Customer Service: Deliver exceptional customer service to patients, responding to their inquiries, and addressing their concerns in a professional and empathetic manner.
- Documentation and Reporting: Accurately document and close all cases in our Salesforce system, ensuring timely and efficient reporting.
- Collaboration and Communication: Work collaboratively with healthcare providers, patients, and other stakeholders to ensure seamless communication and referral processes.
- Education: College degree or equivalent experience.
- Skills: Excellent communication and customer service skills, ability to multitask, prioritize, and work in a fast-paced environment.
- Experience: Customer service experience, preferably in a healthcare setting.
As a Physician Referral Specialist at HSS, you will enjoy a competitive salary range of $30.21-$32.48 per hour, a dynamic and supportive work environment, and opportunities for growth and development in a leading healthcare organization.
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