Member Experience Specialist

4 days ago


Bloomington, Indiana, United States IU Credit Union Full time
Job Summary
IU Credit Union seeks a talented Member Experience Specialist to enhance the overall member experience. This role requires a strong focus on customer satisfaction, active listening skills, and the ability to stay positive in interactions. You will play a key role in building relationships with members and identifying their needs to deliver tailored solutions.

This position offers a competitive salary of $50,000 - $65,000 per year, based on experience, as well as a comprehensive benefits package. If you are a results-driven individual with a passion for delivering exceptional customer service, we invite you to apply.

Responsibilities
* Develop and maintain relationships with members through proactive communication, empathy, and understanding of their needs.
* Process financial transactions, such as deposits, withdrawals, and loan payments, while ensuring accuracy and adherence to policies and procedures.
* Provide detailed information on account balances, services, and products to meet members' needs and preferences.
* Identify opportunities to promote and cross-sell credit union products and services that align with members' goals and objectives.

Requirements
* 1+ year of customer-facing experience
* Excellent communication and interpersonal skills
* Ability to multitask and prioritize tasks effectively
* High school diploma or equivalent

About Our Company
IU Credit Union values diversity, equity, and inclusion, and we are committed to creating a workplace where all employees feel valued, respected, and empowered to succeed. We are proud to be named one of the Best Places to Work in Indiana and look forward to welcoming talented individuals like you to our team.

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