Lead CX Data Analyst
3 weeks ago
Job Summary
Vanguard is seeking a highly skilled Lead CX Data Analyst to join our Institutional Investor Group (IIG) Client Experience Analytics team. As a key member of our team, you will work closely with cross-functional teams to evaluate, monitor, and improve the digital client experience for Plan Sponsors.
Key Responsibilities
- Engage with internal partners to understand business strategy, questions, and goals.
- Bring structure to business requests, translate requirements into an analytical project approach, and lead complex projects through completion.
- Delegates tasks and provides tactical and strategic guidance to peers.
- Serve as the analytics expert on cross-functional teams for large strategic initiatives.
Requirements
- Minimum of five years related work experience.
- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
- Proficiency with Tableau & SQL required. Experience with Python is preferred.
About Vanguard
Vanguard is a mission-driven organization committed to delivering long-term financial wellbeing to our clients. We believe in fostering a culture of diversity, equity, and inclusion, and we are dedicated to creating a work environment that enables our employees to thrive and bring their best selves to work every day.
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