Lead CX Data Analyst

3 weeks ago


Malvern, Iowa, United States Vanguard Full time

Job Summary

Vanguard is seeking a highly skilled Lead CX Data Analyst to join our Institutional Investor Group (IIG) Client Experience Analytics team. As a key member of our team, you will work closely with cross-functional teams to evaluate, monitor, and improve the digital client experience for Plan Sponsors.

Key Responsibilities

  • Engage with internal partners to understand business strategy, questions, and goals.
  • Bring structure to business requests, translate requirements into an analytical project approach, and lead complex projects through completion.
  • Delegates tasks and provides tactical and strategic guidance to peers.
  • Serve as the analytics expert on cross-functional teams for large strategic initiatives.

Requirements

  • Minimum of five years related work experience.
  • Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
  • Proficiency with Tableau & SQL required. Experience with Python is preferred.

About Vanguard

Vanguard is a mission-driven organization committed to delivering long-term financial wellbeing to our clients. We believe in fostering a culture of diversity, equity, and inclusion, and we are dedicated to creating a work environment that enables our employees to thrive and bring their best selves to work every day.



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