UC/VoIP Systems Engineer
6 days ago
IT Veterans is seeking a highly skilled UC/VoIP Engineer III to join our team. The ideal candidate will have a strong background in enterprise UC projects, VoIP engineering, and architecture development.
Key Responsibilities:- Lead and support enterprise UC projects, providing UC (VoIP/VTC/DVTC) engineering and architecture development support.
- Provide a high level of technical understanding for problem solving and troubleshooting.
- Provide training and support to subordinate engineers/administrators/technicians when necessary.
- Interact with hardware and software vendors to address issues when necessary.
- Use escalation standards and personal judgment to ensure timely resolution of problems.
- Resolve escalated trouble tickets from Service Desk.
- Work on-call shift rotations with other members of the department.
- Deployment and troubleshooting of VOIP equipment such as Cisco UC equipment.
- Deployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC).
- Bachelor's degree from an accredited institute in an area applicable to the position.
- Minimum six (6) years of relevant experience in addition to education level.
- Must possess current DoD 8570 IAT II and CCNP (or equivalent) certifications.
- Experience working in a DoD or IC environment desired.
- Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph.
At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
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