Customer Support Specialist

3 days ago


Ashland City, Tennessee, United States A. O. Smith Full time

A. O. Smith is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our sales operations, you will play a crucial role in resolving customer order issues and ensuring timely delivery of ordered items.

Job Description

The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work effectively with internal customers. You will be responsible for reviewing and entering orders via email, fax, and EDI, as well as implementing special requests and resolving order problems.

Responsibilities:
  • Review and enter orders via email, fax, and EDI
  • Implement special requests and resolve order problems
  • Work with internal customers to plan and expedite delivery of ordered items
Requirements

To be successful in this role, you will need:

  • Excellent communication skills, both written and verbal
  • Ability to work effectively with internal customers
  • High school diploma or equivalent required; relevant experience preferred

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, plus benefits and opportunities for career growth.


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