Technical Leadership Position

4 days ago


Irving, Texas, United States Cinter Career Full time

Cinter Career is hiring a Technical Leadership Position in Irving, TX. The estimated salary range for this role is $65,000 - $80,000 per year, along with full benefits and a 401K plan.

Job Overview:

  • This position involves ensuring high-quality customer service through direct IT support and project oversight.
  • The successful candidate will promote excellent customer service, effective response times, and provide expert insights into general support issues.
  • The ideal candidate will enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.

Responsibilities:

  • Provide direct IT support to customers and oversee projects under Project Manager's supervision.
  • Promote excellent customer service, effective response times, and provide expert insights into general support issues.
  • Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
  • Travel to customer locations and data centers for physical work.
  • Communicate with external vendors to manage projects.
  • Communicate with distributors and manufacturers to troubleshoot issues.
  • Analyze and identify trends in issue reporting and devise preventative solutions.
  • Investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams.
  • Perform other duties as assigned by Department Director.

Qualifications:

  • Bachelor's degree in Computer Science or a related field.
  • MCP and AWS certifications are a plus.
  • Strong English communication skills, both written and verbal, to support customers, report to upper management, as well as to effectively work with the team.
  • Business level Spanish or Japanese language skills are preferred.


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