Pet Care Services Manager

1 week ago


WinstonSalem, North Carolina, United States Destination Pet LLC Full time
Key Responsibilities
  • Support the mission, vision, culture, and policies of Destination Pet LLC.
  • Ensure exceptional customer service and salesmanship.
  • Collaborate with the Destination Pet Support Staff on a regular basis.
  • Manage center staff, motivating, recruiting, hiring, training, promoting, coaching, counseling, and terminating when necessary.
  • Assist with facility compliance with federal and local labor laws.
  • Schedule staff for work assignments.
  • Monitor and respond to pet guest needs.
  • Provide customer service and salesmanship.
  • Resolve customer complaints.
  • Maintain inventory of supplies.
  • Manage the computer system.
  • Address center maintenance needs.
  • Assist with financial reports and statistics.
  • Promote and market Destination Pet's programs and services.
Requirements
  • Associate or BS/BA preferred.
  • Passionate team player and strong motivator.
  • Minimum 1 year management experience in hospitality, service, or retail environments.
  • Problem-solving, judgment, confidentiality, and professional interaction skills.
  • Proficiency in Microsoft Office Suite and database applications.
  • Ability to multi-task, manage time, and complete assignments accurately.
  • Excellent oral presentation, writing, and analytical skills.
  • Strong interpersonal, communication, and motivational skills.
Work Environment
  • Evening, weekend, and holiday work required.
  • Frequent lifting of 40 pounds.
  • Prolonged standing, walking, and climbing stairs.
  • Working with dogs, disinfectant chemicals, and animal dander.

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