Seasonal Sales Support Associate

1 month ago


Bethesda, Maryland, United States Ernesta Full time
About Ernesta

Ernesta is a visionary company that's redefining exceptional service in the design industry. We're passionate about creating beautiful, curated spaces that bring joy to our customers.

About the Role

We're seeking a part-time seasonal support role based out of our retail showroom in Bethesda, MD. As a customer champion, you'll be responsible for assisting with inquiries, concerns, and matters related to order coordination and delivery. You'll have the opportunity to build relationships and foster a love for our brand, ensuring the happiness of customers with every interaction.

Key Responsibilities
  • Respond to inquiries and work through complexities such as order tracking, product questions, delivery logistics, and more
  • Provide customers with a high-quality and personalized experience through multiple channels (in person, chat, text, email, video, phone)
  • Deliver exceptional design and product expertise to customers
  • Support the sales and customer service team through communication and proactive outreach
  • Ability to navigate between multiple software applications
  • Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
  • Spread kindness through every touchpoint, creating brand fans
Qualifications
  • 2+ years of experience in a consumer-facing role
  • 2+ years of customer service and/or direct consumer sales
  • High level of proficiency working online across multiple software tools such as Zoom, Google suite, Salesforce, Gladly, Shopify
  • Solutions-oriented with sound judgment, business sense, and high integrity
  • Willingness to work in a collaborative environment and wear many hats
  • Great time management and organizational skills
  • Flexible schedule, including weekend and holiday hours
Nice to Have
  • Knowledge and enthusiasm for the design industry
  • Familiarity with 2D/3D design tools
  • BA or experience working in a creative field, interior design, art history, architecture, etc.
  • Account management experience

Ernesta is committed to inclusion and is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, or other applicable legally protected characteristics.

The anticipated starting base pay for this role is between $20 - $25 per hour, dependent on experience, education, and skills.



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