AVP Branch Manager

6 days ago


Chicago Heights, Illinois, United States Old Second Bancorp Inc Full time
Branch Manager - Retail Banking

At Old Second Bancorp Inc, we're committed to putting our customers first. As a Branch Manager - Retail Banking, you'll play a key role in leading our retail banking team to achieve exceptional customer service and sales goals.

Key Responsibilities:
  • Lead and direct the retail banking team to achieve sales and customer service goals
  • Ensure compliance with policies, procedures, and regulatory requirements
  • Provide coaching and training to team members to enhance their skills and knowledge
  • Partner with regional manager to manage goals, staff training, and performance appraisals
  • Manage staff schedules and ensure adequate coverage
  • Maintain customer service standards and lead by example
  • Utilize CRM software to manage and monitor sales activities
  • Support team members in their career development
Requirements:
  • Associate's degree (or equivalent) and five or more years of banking experience
  • Must become licensed with NMLS registration within 60 days of assuming role
  • Excellent communication, interpersonal, and organizational skills
  • Client service orientation and exceptional customer service skills
  • Initiative, dependability, flexibility, and good decision-making skills

We offer a dynamic and fast-paced work environment with opportunities for career growth and development. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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