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Automotive Service Lead
2 months ago
Position Overview
As an Automotive Service Lead, you will oversee the efficient repair and maintenance of vehicles within the service department. This role is crucial in ensuring that all service operations are executed in a timely and professional manner, maintaining high standards of quality and customer satisfaction.
Key Responsibilities
- Provide immediate support to technicians facing challenges in diagnosing or repairing vehicles.
- Evaluate diagnostic results from technicians on new or complex procedures prior to initiating major repairs.
- Assist with diagnostics and test drives as needed by the service sales team.
- Uphold exceptional standards of workmanship and conduct quality assurance checks.
- Plan, allocate, and supervise tasks to optimize quality, productivity, and profitability.
- Conduct regular meetings with team leaders and management to discuss shop performance and address administrative matters.
- Achieve production targets set by upper management.
- Ensure compliance with warranty material procedures.
- Prepare and review estimates with management before providing quotes.
- Stay informed about and adhere to relevant federal, state, and local regulations impacting service operations.
- Ensure adherence to safety protocols and maintain equipment in good working order, reporting any safety incidents promptly.
- Review technician invoices to confirm that all assigned tasks have been completed accurately.
- Meet customer service benchmarks by maintaining high customer satisfaction scores.
- Protect dealership assets and safeguard customer information.
- Maintain a professional appearance at all times.
- Complete all required training through the company’s training portal.
- Demonstrate reliability by adhering to a consistent work schedule.
- Exhibit ethical business practices and integrity in all interactions to uphold the Machaikdesototx brand.
- Perform all duties safely and responsibly.
Qualifications
- High School diploma or equivalent.
- Three to five years of experience in an automotive repair environment.
- Valid driver’s license with a satisfactory driving record.
- Successful completion of pre-employment assessments.
- Authorization to work in the USA.