Sales Associate

4 days ago

Salt Lake, Utah, United States Ace Hardware Full time
Job Summary

The Sales Associate will play a vital role in the success of our store by providing exceptional customer service, maintaining a clean and organized store environment, and assisting with sales floor operations.

Key Responsibilities
  • Customer Service:
    • Provide a positive representation of Ace Hardware.
    • Proactively assist customers in solving problems.
    • Greet customers entering and throughout the store.
    • Thank customers when finished and when they are leaving the store.
    • Possess a friendly outgoing demeanor; work well with customers as well as associates.
    • Ensure all pages and calls are answered promptly, courteously and effectively.
    • Forward any customer complaint that cannot be handled to a member of management.
    • Possess strong product knowledge and knowledge of store layout and location of products.
    • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
  • Store Operations:
    • Assist in creating a positive, professional and safe work environment.
    • Assist with receiving, checking in and stocking of merchandise throughout the store.
    • Assist with maintaining back stock levels.
    • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
    • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
    • Assist with merchandise resets through the store.
    • Provide assistance to Department Specialists, i.e. price changes, special orders.
    • Ensure signage is current throughout the store.
    • Operate forklift with proper training.
    • Communicate any Store Support Center issue to Store Manager for follow up.
    • Communicate any merchandising, cost control or sales idea to Store Manager.
    • Participate in store meetings.
    • Be professional in appearance and actions.
    • Perform all other duties as assigned.
Requirements
  • Education/Training: High School or GED equivalent.
  • Experience: Formal retail experience preferred.
  • Physical Demands: Standing, walking, lifting (up to 25lbs) and climbing.

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