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Sales Associate

2 months ago

Salt Lake, Utah, United States Ace Hardware Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Ace Hardware. As a Sales Associate, you will play a key role in providing exceptional customer service, maintaining a clean and organized store environment, and assisting with sales floor operations.

Key Responsibilities
  • Customer Service:
    • Provide a positive representation of Ace Hardware and ensure a welcoming experience for customers.
    • Proactively assist customers in solving problems and answer questions about products.
    • Greet customers entering and throughout the store, thank them when finished, and when they are leaving the store.
    • Possess a friendly outgoing demeanor and work well with customers as well as associates.
    • Ensure all customer inquiries are answered promptly, courteously, and effectively.
    • Forward any customer complaint that cannot be handled to a member of management.
    • Possess strong product knowledge and knowledge of store layout and location of products.
    • Assist customers throughout the store with personalized, customized service based on the premise of amazing every customer, every time.
  • Store Operations:
    • Assist in creating a positive, professional, and safe work environment.
    • Assist with receiving, checking in, and stocking of merchandise throughout the store.
    • Assist with maintaining back stock levels.
    • Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
    • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
    • Assist with merchandise resets throughout the store.
    • Provide assistance to Department Specialists, i.e., price changes, special orders.
    • Ensure signage is current throughout the store.
    • Operate a forklift with proper training.
    • Communicate any Store Support Center issue to Store Manager for follow-up.
    • Communicate any merchandising, cost control, or sales idea to Store Manager.
    • Participate in store meetings.
    • Be professional in appearance and actions.
    • Perform all other duties as assigned.
Requirements
  • Education/Training:
    • High School or GED equivalent.
  • Experience:
    • Formal retail experience preferred.
  • Physical Demands:
    • Standing, walking, lifting (up to 25lbs), and climbing.
Additional Information

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment-related matters, including hiring, firing, discipline, supervision, staffing, and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos, and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.