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Guest Services Representative

2 months ago

Boyne Falls, Michigan, United States Boyne Mountain Resort Full time

Guest Services Representative Job Overview:

As a Guest Services Representative, you will serve as the friendly face of our establishment, crafting unforgettable experiences for our visitors during their time with us. Your role encompasses offering insights about the facility and surrounding attractions, facilitating guest check-ins with exceptional service, and addressing any challenges that may arise. We prioritize collaboration and outstanding service, providing benefits such as recreational passes and more to our staff.

Key Responsibilities:

  • Greet guests with professionalism and warmth, ensuring an efficient check-in experience
  • Recommend activities to enhance guests' enjoyment
  • Resolve guest inquiries and work alongside other departments to find solutions
  • Exhibit a cheerful demeanor while surpassing guest expectations

Required Qualifications:

  • Previous experience in a customer-facing role is advantageous
  • Strong attention to detail and commitment to delivering high-quality service
  • Effective communication skills and the ability to maintain composure in challenging situations
  • Collaborative mindset with a readiness to learn and adapt
  • High school diploma or equivalent, basic computer proficiency, and experience with payment processing