Product Manager
2 days ago
Capital One is seeking a Product Manager to lead the development of our Voice Self-Service product. As a key member of our team, you will be responsible for defining and delivering a world-class digital experience for our customers.
Key Responsibilities:- Lead product initiatives and customer experience from ideation to roll out
- Partner with our Tech, Analysts, and Data Science teams to find opportunities to leverage Machine Learning to deliver personalized and contextual experiences for our customers
- Drive design and objectives with business cases, design thinking, customer feedback, market research, and competitive analysis
- Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria and customer experience
- Work with a cross-functional team to translate customer needs and technology directions into new capabilities and features
- Develop and lead customer research, prototyping, and test and learn agendas with a focus on building MVP experiences to learn about hypotheses
- Contribute to the overall Voice Servicing product vision and strategy and help represent that to stakeholders
As a Product Manager at Capital One, you will be expected to demonstrate proficiency in four key areas:
Key Areas of Focus:- Human Centered: Define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming
- Business Focused: Own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes
- Technology Driven: Understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems
- Transformational Leadership: Develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence
Capital One is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where all employees feel valued and empowered to contribute their best work.
We are looking for a highly motivated and experienced Product Manager to join our team. If you are passionate about delivering world-class digital experiences and have a strong background in product management, we encourage you to apply.
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