Customer Service Leadership Expert

4 days ago


Downey, California, United States Knitwell Group Full time
Overview: Lane Bryant is a leading plus-size fashion brand, empowering women through clothes. We're seeking a Customer Specialist Sales Leader to create a welcoming store environment by engaging with customers and providing operational leadership. This role involves building lasting relationships with new and existing customers to achieve company goals.

The ideal candidate will be goal-oriented, enjoy creating relationships, and thrive in a team environment. They'll have strong organizational skills, be proficient in using mobile technology, and be able to lift up to 50 pounds. The salary for this position is around $45,000 - $55,000 per year, depending on experience.

Responsibilities:
  • Foster enduring customer relationships by using company resources and sharing product knowledge.
  • Proactively plan and organize customer contacts to build trust and deepen relationships.
  • Participate in community events and activities that promote the Brand.
  • Use a 'Monthly Playbook' to track customer engagement activity.
  • Drive total store sales through effective floor supervision during absence of another manager.


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