Senior Contact Center Architect
2 days ago
The Principal Contact Center Engineer will provide strategic leadership in the development of communications technology and architecture for UCLA Health's Enterprise Contact Center. This senior-level role will focus on designing, planning, assessing, and implementing Cisco Packaged Contact Center Enterprise (PCCE) systems and integrating them with other voice technologies and communication services.
Key Responsibilities- Lead the escalation support for PCCE and provide recommendations for optimal contact center performance.
- Maintain compatibility and functionality with Cisco and PBX mixed VoIP solutions.
- Specify the migration path toward Cisco PCCE architecture while maintaining both Cisco and PBX telephony systems.
- Ensure capacity planning and upgrade planning of PCCE and related applications.
- Perform configuration, diagnostics, and technical resolution on network issues, covering second to third-tier support for Cisco PCCE and VOIP technologies.
- Ensure integration and support of SAML, SaaS, and CCaaS applications and solutions.
- Bachelor's degree in computer science, information systems, electronics engineering, or a related field (preferred).
- 8 years' experience in contact center, with extensive experience in designing, implementing, and troubleshooting contact center backbone infrastructure.
- Hands-on experience working with Cisco Unified Call Manager and related product line.
- Knowledge and demonstrated operating experience in Cisco ICM/IPCC Enterprise, Cisco CVP, and Cisco IPIVR.
- Experience working with integrations like Mindful (call back) and Calabrio (call recording).
- Ability to perform tasks with minor supervision, demonstrate problem-solving skills, and apply solutions, technology, and products to a business opportunity.
- CCIE Collaboration Certification.
- ITILv3.
- Minimum of 8 years of experience in a large network enterprise environment with PCCE and Unified Communications technology.
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Senior Contact Center Architect
2 weeks ago
Los Angeles, California, United States UCLA Health Full timeJob SummaryThe Principal Contact Center Engineer will provide strategic leadership in the development of communications technology and architecture for UCLA Health's Enterprise Contact Center. This senior-level role will specialize in network voice technology implementations, troubleshooting, and operational support.Key ResponsibilitiesLead the escalation...
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Enterprise Contact Center Architect
3 weeks ago
Los Angeles, California, United States UCLA Health Full timeJob SummaryThe Senior Contact Center Technology Lead will provide strategic leadership in the development of communications technology and architecture for UCLA Health's Enterprise Contact Center. This senior-level role will specialize in network voice technology implementations, troubleshooting, and operational support.Key ResponsibilitiesLead the...
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Senior Contact Center Engineer
1 week ago
Los Angeles, California, United States UCLA Health Full timeJob SummaryThe Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health's Enterprise Contact Center. This senior-level role will specialize in network voice technology implementations, troubleshooting, and fielding operational requests.Key ResponsibilitiesLead the escalation...
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Senior Contact Center Operations Analyst
2 weeks ago
Los Angeles, California, United States MAXIMUS Full timeAbout the RoleWe are seeking a highly skilled Senior Contact Center Analyst to join our team at Maximus. As a key member of our operations team, you will be responsible for analyzing and optimizing the performance of our contact center operations to ensure exceptional service delivery.Key ResponsibilitiesDevelop and deploy advanced methods to analyze...
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Senior Architect
4 days ago
Los Angeles, California, United States Northern Impact Full timeJob Title: Senior ArchitectWe are seeking a highly skilled and experienced Senior Architect to join our team at Northern Impact. As a Senior Architect, you will be responsible for leading design teams and overseeing the development of multiple projects or large-scale, intricate projects.Key Responsibilities:Lead design teams through the development of...
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Senior Architect
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Los Angeles, California, United States NAC Architecture Full timeJob SummaryNAC Architecture is seeking a highly experienced and skilled Senior Architect to join our team. As a Senior Architect, you will be responsible for providing technical leadership and documentation coordination, including the development of design drawings, technical documentation, and leading project team assignments for complex projects.Key...
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Senior Project Architect
4 weeks ago
Los Angeles, California, United States Populous Inc Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Project Architect to join our team at Populous Inc. As a key member of our architectural team, you will be responsible for delivering architectural projects from conception through construction.Key ResponsibilitiesLead the design and delivery of architectural projects, ensuring they meet...
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Senior Project Architect
2 weeks ago
Los Angeles, California, United States HDR Full time{"title": "Senior Project Architect", "description": "Job SummaryAt HDR, we're committed to creating a workplace where every employee-owner feels valued, respected, and empowered to bring their authentic selves to work every day. As a Senior Project Architect, you'll play a key role in shaping our company's mission to make a positive impact on the world.Key...
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Senior Project Architect
3 weeks ago
Los Angeles, California, United States Northern Impact Full timeAbout the RoleNorthern Impact is seeking a highly skilled Senior Project Architect to lead complex projects in the Southern California region. As a licensed CA architect, you will be responsible for developing a thorough understanding of the project's design philosophy and providing major input in developing a design and building performance strategy.Key...
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Senior Solution Architect
2 weeks ago
Los Angeles, California, United States Lightbend Full timeJob DescriptionAbout the RoleWe are seeking a highly skilled and experienced Senior Solution Architect to join our team at Lightbend. As a Senior Solution Architect, you will play a key role in advising, assisting, and supporting software developers, architects, and product and business owners to recommend solutions based on the customer's requirements and...
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Senior Solutions Architect
2 days ago
Los Angeles, California, United States City National Bank Full timeJob Title: Solutions Senior ArchitectAt City National Bank, we're seeking a highly skilled Solutions Senior Architect to join our team. As a key member of our technology organization, you will be responsible for designing, developing, and maintaining on-premises and cloud-native applications.Key Responsibilities:Design and develop cross-functional,...
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Senior Project Architect
3 weeks ago
Los Angeles, California, United States Northern Impact Full timeAbout the RoleNorthern Impact is seeking a highly skilled Senior Project Architect to lead complex projects in the Southern California region. As a licensed CA architect, you will be responsible for developing a thorough understanding of the project's design philosophy and providing major input in developing a design and building performance strategy.Key...
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Senior Project Architect
1 month ago
Los Angeles, California, United States Archinect Full timeCotton Fontana Architects is actively looking for skilled professionals to fill the role of Senior Project Architect. This position is essential to our architectural studio.Ideal candidates will possess between seven to twenty years of relevant experience and hold an architectural degree from an accredited institution. A strong design sensibility is crucial,...
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Senior Project Architect
4 weeks ago
Los Angeles, California, United States HKS Architects Full timeSenior Project ArchitectHKS Architects is seeking a highly skilled and experienced Senior Project Architect to join our Hospitality team. As a recognized leader and licensed Architect, you will be responsible for envisioning, designing, and delivering exceptional projects for clients.Key Responsibilities:Lead a team of Project Architects in planning work and...
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Data Center Architect
2 weeks ago
Los Angeles, California, United States Corgan Full timeAbout the RoleCorgan is seeking an experienced Registered Architect to join our growing Data Centers practice in Los Angeles. As a key member of our team, you will be responsible for assisting on full life cycle projects, generating creative design solutions, and participating in the process of exploring and completing usable construction document detailing...
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Data Center Architect
1 week ago
Los Angeles, California, United States Corgan Full timeAbout the RoleCorgan is seeking an experienced, registered Architect to join our growing Data Centers practice in our Los Angeles office location. As a key member of our team, you will be responsible for assisting on full life cycle projects, generating creative design solutions, and participating in the process of exploring and completing usable...
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Senior Solutions Architect
2 weeks ago
Los Angeles, California, United States iSpace Full timeAbout the RoleWe are seeking a highly skilled Senior Solutions Architect to join our team at iSpace. As a key member of our Technology and Innovation Division, you will be responsible for designing, developing, and maintaining on-premises and cloud native applications.Key ResponsibilitiesLead the design and development of cross-functional, multi-platform...
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Senior Software Architect
2 weeks ago
Los Angeles, California, United States FreeForm Full timeJob Title: Senior Software ArchitectWe are seeking a highly skilled Senior Software Architect to join our team at Freeform. As a key member of our software development team, you will be responsible for designing and implementing a hardware acceleration-enabled geometry processing pipeline for our metal 3D printing systems.Responsibilities:Design and develop...
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Senior Solutions Architect
1 month ago
Los Angeles, California, United States City National Bank Full timeSenior Solutions ArchitectWhat is the Opportunity?The Senior Solutions Architect plays a crucial role in the design, development, and maintenance of both on-premises and cloud-native applications. This position involves enhancing our Software Development Life Cycle (SDLC), Engineering, and DevOps methodologies.Key Responsibilities:Lead the design and...
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Los Angeles, California, United States Ricoh Americas Corporation Full timeJob Title: Senior Architect, Technology SolutionsThe Senior Architect, Technology Solutions is a customer-facing position that focuses on larger, more complex environments. This role is responsible for the design and architecture of Ricoh CORE and MPS products and solutions.Key Responsibilities:Participate in pre-sales and design activities to drive PS CORE...