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Home Care Warranty Representative

4 weeks ago


Sacramento, California, United States Richmond American Full time

Overview

Richmond American Homes is a leading builder in the industry, with 45 years of experience and 240,000 homes to our credit. We encourage a company culture that promotes professionalism, teamwork, health & wellness, and work-life balance.

Position Summary

We are seeking a qualified Home Care Warranty Specialist to represent Richmond American Homes to our customers via phone and in person, and to assist in remedying any Customer Service issues that may arise.

Responsibilities

  • Perform quality control walks and orientations.
  • Schedule worksite appointments with trades as needed.
  • Verify completion of warranty work for customers.
  • Partner with division Sales and Construction teams.
  • Interact with RAH vendors and suppliers.

Requirements

Experience in Homebuilding, Construction, or Retail related customer service is desired. Successful candidates must be independent workers, customer-focused, and have a track record of effective problem-solving and decision-making accomplishments.

Benefits & Perks

  • Positive, collaborative team culture.
  • Competitive compensation structure.
  • Comprehensive benefits package includes: Medical, Dental, Vision, HSA/FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP.
  • Time Off benefits include: Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, and Military leave.
  • Discounted pet insurance.
  • Home purchase discounts & more.

Compensation

  • Base Salary: $60,000 - $75,000.
  • FLSA Status: Non-Exempt.
  • Bonus Type: Quarterly Production.