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Customer Service Representative

2 months ago


Arcadia, Florida, United States The Sherwin-Williams Company Full time
{"Job Title": "Customer Service Specialist", "Job Summary": "We are seeking a highly skilled Customer Service Specialist to join our team at The Sherwin-Williams Company. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, answering customer questions, and recommending products to meet their needs. You will also be expected to maintain a high level of product knowledge, stay up-to-date with new products and features, and ensure a positive customer experience.

Responsibilities:

* Provide exceptional customer service, answering customer questions and addressing concerns
* Recommend products to meet customer needs and provide solutions to customer problems
* Maintain a high level of product knowledge, staying up-to-date with new products and features
* Ensure a positive customer experience, meeting customer satisfaction goals
* Process sales transactions accurately and consistently
* Follow and achieve sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas
* Pull appropriate products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales

Requirements:

* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

* Have a valid, unrestricted Driver's License
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint related products
* Have previous work experience operating tinting and mixing equipment
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish
"}