Business Systems Analyst
6 days ago
Job Summary:
We are seeking a highly skilled Business Analyst to join our team at Lorven Technologies. As a Business Analyst, you will play a critical role in supporting our Change Management process, ensuring seamless execution of IT projects, and providing exceptional user support.
Key Responsibilities:
- Assist with Change Management process, including monitoring and tracking RFCs, and supporting the CM Tool.
- Provide user support to Change Management Tool Users, creating training plans, requirements, knowledge transfer, and other CM system changes.
- Support Ivanti Upgrade Projects and manage diverse documentation, including presentations, impact analysis, implementation plans, training plans, policies, and procedures.
- Facilitate change announcements, gather reporting metrics, and create BI reports, as well as manage Change flowcharts and process maps.
- Assist with the management of the Configuration Management Database (CMDB), including facilitating audits.
Requirements:
- 10 years of experience delivering Business and Systems Analyst Artifacts.
- Exceptional written and oral communication skills.
- Experience with Ivanti Service Manager or Change Management tool (i.e. ServiceNow).
- Familiarity with ITIL framework and processes.
- Experience with Power BI, SharePoint, Microsoft Office, and Visio.
- Highly desired: experience with creating training materials.
What We Offer:
At Lorven Technologies, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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