Business Systems Analyst

6 days ago


Richmond, Virginia, United States Lorven Technologies Full time
Job Title: Business Analyst 4-Richmond, VA

Job Summary:

We are seeking a highly skilled Business Analyst to join our team at Lorven Technologies. As a Business Analyst, you will play a critical role in supporting our Change Management process, ensuring seamless execution of IT projects, and providing exceptional user support.

Key Responsibilities:

  • Assist with Change Management process, including monitoring and tracking RFCs, and supporting the CM Tool.
  • Provide user support to Change Management Tool Users, creating training plans, requirements, knowledge transfer, and other CM system changes.
  • Support Ivanti Upgrade Projects and manage diverse documentation, including presentations, impact analysis, implementation plans, training plans, policies, and procedures.
  • Facilitate change announcements, gather reporting metrics, and create BI reports, as well as manage Change flowcharts and process maps.
  • Assist with the management of the Configuration Management Database (CMDB), including facilitating audits.

Requirements:

  • 10 years of experience delivering Business and Systems Analyst Artifacts.
  • Exceptional written and oral communication skills.
  • Experience with Ivanti Service Manager or Change Management tool (i.e. ServiceNow).
  • Familiarity with ITIL framework and processes.
  • Experience with Power BI, SharePoint, Microsoft Office, and Visio.
  • Highly desired: experience with creating training materials.

What We Offer:

At Lorven Technologies, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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