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Senior Application Engineer, Boomi/UKG Workforce Management Specialist
2 months ago
The Senior Application Engineer will be a key member of the Digital & Technology, Parks Technology team, supporting Workforce Management Technologies for Universal Destinations and Experiences. This role will be responsible for defining, configuring, developing, testing, analyzing, and maintaining the UKG WFM Pro and UKG Workforce Central Timekeeping, Scheduling, Attendance, Data Hub, and Analytics application and future modules, as well as the time clocks.
Key Responsibilities- Provide a system support role for day-to-day systems operations, including monitoring, troubleshooting, and performance analysis in a 24x7 environment.
- Analyze UKG and other application requests which may require change, configuration, and testing of new functionality, creation or the update of design documents, unit testing, implementation plans, and testing new functionality for small to medium processes and/or functions.
- Collaborate with internal and external partners in the conceptualization and development of solutions.
- Work independently with vendors, business partners, and technology teams on projects, support, application development, and standardization to implement high-quality, scalable, and extendable solutions using UKG or other applications while adhering to established best practices.
- Participate in the definition, development, and documentation of business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
- Bachelor's degree in MIS, Computer Science, Information Technology, or Business.
- 5+ years' experience with configuration and support of UKG Pro WFM, Workforce Central 8.0 or higher. Prefer WFC 8.1 experience.
- 5+ years' experience with configuration and support of UKG Advanced Scheduler and Forecasting.
- 5+ years' experience with configuration and support of UKG Workforce Leave including attendance.
- 3+ years' experience with UKG Workforce Integration Manager and/or BOOMI Integration Services.
- 3+ years' experience with UKG application server maintenance and product installation.
- 3+ years' experience with Service Release installations and upgrades.
- 3+ years' experience with configuration of UKG Pro WFM Dashboards & Tiles.
- 3+ years' experience with configuration and support of UKG Data Hub.
- 3+ years' experience supporting and configuring UKG Timeclocks within UKG Pro WFM.
- 2+ years' experience with UKG custom report writing.
- Experience conducting analysis of business processes and recommending improvement or efficiencies.
- Solid experience with development tools.
