Optical Store Manager

3 days ago


GondrecourtleChâteau, Grand Est, United States Warby Parker Full time
Join Our Team at Warby Parker

We're looking for an experienced Optical Store Manager to oversee the daily operations of our store. As a key holder, you will be responsible for maintaining a positive and productive work environment.

This role requires strong leadership skills, excellent communication, and the ability to provide exceptional customer service. You will work directly with customers to help meet all of their eyewear needs, take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy.

About the Role

You will be responsible for setting your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards. Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions.

As a leader, you will work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like. Help maintain general store systems, inventory databases, and business operations.

Responsibilities
  • Optical duties:
    • Work directly with customers to help meet all of their eyewear needs
    • Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
    • Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
    • Use your expertise to explain prescription terminology and product offerings to customers
  • Leadership responsibilities:
    • Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
    • Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
    • Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
    • Help maintain general store systems, inventory databases, and business operations
Requirements
  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities
  • Passionate about the eyewear and retail industries
  • A clear, effective, and professional communicator-you can break down technical terms for customers to easily understand
  • Dedicated to going above-and-beyond to make customers (and your teammates) happy
  • An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment
  • Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Benefits
  • Health, vision, and dental insurance
  • Life and AD&D Insurance
  • Paid time off
  • Paid Holidays
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Bereavement Leave
  • Optical Education Reimbursement
  • Snack Pantry
  • And more (just ask)
Pay Range

$22.25-$24.75 USD



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