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Guest Services Associate

2 months ago

Mesquite, Texas, United States Mesquite Gaming Full time

Hospitality Front Desk Agent - Varied Shifts Available

We are seeking a friendly and professional *Hospitality Front Desk Agent* to join our team. This role is essential in providing outstanding service to our guests, ensuring a pleasant and seamless experience.

  • Position Overview:

Serve as a welcoming point of contact for guests, facilitating smooth check-in and check-out processes while managing inquiries and requests efficiently.

  • Key Qualifications:
  • Proficient in computer operations
  • Excellent verbal communication skills in English
  • Customer-focused approach
  • Ability to deliver and understand precise information
  • Primary Responsibilities:
  • Utilize the phone system effectively
  • Respond to guest inquiries with courtesy
  • Maintain accurate billing and documentation
  • Provide information about the property and local events
  • Assist with reservations and the check-in/out process
  • Work collaboratively with other departments to enhance guest satisfaction
  • Perform additional tasks as assigned by management
    • Service Expectations:
    • Engage with guests using their names to personalize service
    • Show a proactive attitude in resolving issues
    • Assist guests in booking amenities
    • Express apologies for any inconveniences
    • Offer comprehensive guidance, including maps and weather updates
    • Physical Requirements:

This position requires physical stamina, including prolonged standing, walking on various surfaces, and occasionally lifting moderately heavy items. Candidates should demonstrate good agility and dexterity.

  • Work Environment:

The role is set in a dynamic work environment that follows standard safety protocols, particularly in an indoor office setting. There may be exposure to second-hand smoke due to nearby facilities. Candidates should be prepared for a 24/7 operational schedule, including varied shifts, weekends, and holidays.

  • Additional Information:

Job Category: Hospitality
Compensation: Hourly Rate: $12.00