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Automotive Service Manager
2 months ago
At Don Johnson Auto Group, we're committed to excellence in every aspect of our business. As an Automotive Service Manager, you'll play a vital role in driving our success by leading a team of skilled technicians and service advisors. Your expertise and leadership skills will be essential in delivering exceptional guest experiences, ensuring our service department meets and exceeds its goals, and fostering a culture of excellence within our team.
Key Responsibilities:- Strategic Planning: Develop and implement effective strategies to drive growth and improve efficiency in our service department.
- Team Leadership: Hire, train, and inspire a high-performing team of technicians and service advisors, providing regular feedback and coaching to ensure their success.
- Compliance & Reporting: Ensure our service department remains compliant with all regulatory requirements and manufacturer guidelines, maintaining accurate records and reports.
- Productivity Oversight: Monitor daily technician productivity and manage payroll records to optimize efficiency and minimize waste.
- Quality Control: Conduct regular reviews of repair orders to ensure accuracy and adherence to expectations, guaranteeing the highest quality of service repairs.
- Guest Relations: Build and maintain strong relationships with guests, encouraging repeat business and referrals through exceptional service and personalized attention.
- Service Excellence: Drive a culture of excellence within our service department, ensuring every guest interaction is positive and memorable.
- Facility Maintenance: Maintain the cleanliness and organization of our service department, ensuring a welcoming environment for guests and team members alike.
- Industry Liaison: Serve as the primary contact for factory representatives, fostering a productive partnership that benefits our business and our guests.
- Experience and Education: Minimum of 5 years in automotive service management, with a Bachelor's degree in Business, Automotive Technology, or a related field preferred.
- Technical Knowledge: Comprehensive understanding of vehicle maintenance and repair procedures, with proficiency in diagnostic tools and service equipment.
- Leadership and Management: Strong leadership skills with experience managing a team of technicians and service advisors, with the ability to develop and implement effective training programs.
- Guest Service: Commitment to delivering exceptional guest service, with the ability to handle guest concerns and resolve issues promptly.
- Financial Acumen: Proficient in budgeting, financial analysis, and cost control, with experience with inventory management and parts ordering.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively present information to various stakeholders.
- Technical Proficiency: Familiarity with dealership management systems and service scheduling software, with competency in using Microsoft Office Suite (Word, Excel, PowerPoint).
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose and address technical and operational issues efficiently.
- Regulatory Knowledge: Understanding of automotive industry regulations and compliance standards, with the ability to ensure all service practices adhere to legal requirements.
We're committed to providing a dynamic and supportive work environment that rewards your contributions with competitive pay, comprehensive benefits, and opportunities for growth and development. If you're a motivated and results-driven leader with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity to join our team as an Automotive Service Manager.
