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Client Relations Specialist

2 months ago

Warwick, Rhode Island, United States Enterprise Holdings Full time

Position Overview:

Embark on a fulfilling career path with Enterprise Holdings, a leader in the vehicle rental industry known for its commitment to quality, innovation, and employee growth. We are a rapidly expanding organization that values customer satisfaction and professional development, providing numerous opportunities for advancement based on performance.

Role Summary:
The Service Experience Coordinator plays a crucial role in delivering exceptional, friendly, and efficient service to our clients. This position is responsible for facilitating the rental process by verifying and documenting all necessary driver information, ensuring a seamless and timely rental and return experience.

Key Responsibilities:

  • Welcome customers in a professional and courteous manner.
  • Deliver outstanding customer service by clearly communicating rental terms, vehicle features, and available services, including optional protection products and upgrades.
  • Assist customers with directions, local area information, and any additional service inquiries.
  • Handle incoming calls for reservations, rate inquiries, and general information, providing resolutions for customers and partners.
  • Conduct follow-up calls for callback management and other assigned tasks.
  • Evaluate the condition of rental vehicles upon return.
  • Report any customer or vehicle issues to management promptly.
  • Engage in continuous learning and development opportunities to enhance skills and knowledge.

Qualifications:

  • Minimum age of 18 years.
  • High School Diploma or G.E.D. required.
  • At least 2 years of experience in customer service or sales within retail, guest services, or administrative support.
  • Valid U.S. driver's license for a minimum of 1 year with a clean driving record.
  • Basic proficiency in PC and Microsoft Office applications.
  • Authorized to work in the United States without requiring sponsorship.
  • Willingness to accept the starting pay and potential shift differentials.
  • Availability to work up to 40 hours per week, including weekends.

Enterprise Holdings is an Equal Opportunity Employer/Disability/Veterans.