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Customer Service Representative

1 week ago

Renton, Washington, United States Big O Tires Full time

About Us

Big O Tires is a leading provider of tires and auto services. We are committed to delivering exceptional customer service and providing high-quality products. Our team is passionate about making a difference in our customers' lives, and we are looking for like-minded individuals to join our team.

Job Description

This is a full-time position that requires a strong customer service orientation and ability to build rapport with customers. In this role, you will be responsible for:

  • Enhancing the customer experience through personalized service and product recommendations;
  • BUILDING LOYALTY BY UNDERSTANDING CUSTOMER NEEDS AND PREFERENCES;
  • MAXIMIZING SALES BY EFFECTIVELY COMMUNICATING PRODUCT FEATURES AND BENEFITS;
  • Maintaining showroom merchandise to ensure an attractive and inviting store environment;
  • Providing the best guest experience possible.

Responsibilities

You will be responsible for achieving a thorough knowledge of all products, services, warranties, and maintenance issues to provide informed answers to customer questions. You will also be expected to work collaboratively with other team members to achieve sales targets and drive business growth.

Requirements

To be successful in this role, you will need:

  • A strong understanding of customer needs and preferences;
  • Excellent communication and interpersonal skills;
  • A keen eye for detail and ability to maintain accurate records;
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Career Advancement Opportunities

We offer a comprehensive training program and opportunities for career advancement. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.