Operational Leadership Manager

2 weeks ago


Southfield, United States Whitewater Express Car Wash Full time

Company Overview:

At WhiteWater Express Car Wash, we're a family built on respect, communication, and a passion for people. Our dedicated teams are passionate about leading others and believe that personal growth is the key to our organizational success.

Salary: $70,000 annually (including base pay and bonus potential)

Job Description:

As an Operational Leadership Manager, you'll foster transparent and inspiring communication within your team, ensuring proper store staffing through recruitment, collaboration, and promotions. You'll assist customers with car wash transactions and memberships, cultivate growth in team leaders, shift leaders, and future leaders, and manage customer and employee issues with a focus on retention and swift resolution.

Required Skills and Qualifications:

  • Proven leadership in staff development and exceptional customer service
  • Ability to thrive outdoors in all weather and flexibility for evenings and weekends
  • Successful completion of a pre-hire background check
  • Leadership experience overseeing 3-10 direct reports for 1-3 years, including hourly and salary level employees from entry to mid-level experience

Benefits:

  • No late nights Hours of Operation: 7:30 am - 8 pm
  • Vacation Time: Because we believe in a work-life balance
  • Pet Insurance: To keep your furry friends healthy and happy
  • Free Car Washes: Because we like to keep things sparkling
  • Internal Professional Development: Because your growth is a priority
  • Top-Notch Benefits: Including health, dental, and vision insurance to eligible team members
  • Competitive Earnings: Up to $70,000 annually (including base pay and bonus potential)
  • Company Matching 401(k) Plan: To help you build your financial future
  • Additional Coverages: For life, short-term, and long-term disability; for your peace of mind
  • Flexible Spending Account (FSA): For medical and child expenses, so you can take care of what matters most

What Your Day Will Look Like:

  • Foster transparent and inspiring communication and accountability within your team.
  • Assist customers with car wash transactions and memberships.
  • Cultivate growth in team leaders, shift leaders, and future leaders.
  • Ensure proper store staffing through recruitment, collaboration, and promotions.
  • Manage customer and employee issues with a focus on retention and swift resolution.
  • Infuse positivity, focus, and a passion for learning into the workplace.


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