Site Operations Manager
3 weeks ago
Clean Express Auto Wash is a dynamic company that operates under the parent organization of Express Wash Concepts, one of the region's fastest-growing and award-winning companies. We are committed to providing fast, eco-friendly services, exceptional customer care, and giving back to our communities while offering ample opportunities for personal and career growth.
Salary & BenefitsWe offer a competitive hourly rate of $21.63 with the possibility of qualifying for quarterly incentives based on site performance. Additional benefits include commission on wash club membership sales, pay increases through training and growth opportunities, monthly incentives, ongoing training, unlimited Wash Club membership, 50% off retail items, supplied uniforms, and paid vacation as per Employee Manual.
Job DescriptionAs an Assistant Site Manager, you will assist the site manager in ensuring the store operates efficiently and exceeds customer service needs. Your responsibilities will include engaging potential customers, presenting monthly unlimited car wash packages, upselling products to existing customers, maintaining high-quality day-to-day operations, leading with integrity, and fostering a culture of respectful accountability.
- Maintain accurate Quality Control checks and follow standard procedures for cash management, including daily reconciliations, audits, and deposits.
- Monitor inventory and supplies, assist with orders, and ensure adherence to all safety protocols and standard operating procedures.
- Properly address customer escalations in a calm and collected manner.
To succeed in this role, you must have a high school diploma or equivalent certificate, preferably a 2-year college degree. A minimum of 1 year of leadership experience is required, along with basic IT and computer skills (POS, Microsoft Office, G Suite). You should be able to work flexible hours, including evenings and weekends, and maintain a positive attitude with the ability to coach, mentor, and train.
Work Environment & Physical Demands- Required to stand and move throughout the site for the entire shift.
- Ability to work on your feet for an entire shift in a fast-paced environment.
- Ability to work outside in all weather conditions.
- Ability to lift 25lbs.
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