Customer Service Representative

5 days ago


O'Fallon, United States Revity Credit Union Full time

Job Description

At Revity Credit Union, we're committed to helping our members achieve their financial goals. As a Member Service Representative, you'll play a vital role in providing exceptional customer service and support to our members.

Key Responsibilities:

  • Assist members with opening and closing of all Credit Union accounts, answering questions about products and services, and resolving problems within their authority.
  • Process financial transactions, loan applications, and documentations for each loan type.
  • Refer problems beyond their authority to their supervisor, along with recommendations.
  • Act as a liaison between members and various organizations and departments.
  • Maintain accurate records and prepare required reports in a timely manner.

Requirements:

  • Two years of experience in customer service required; experience in the financial industry is a plus.
  • High school education or GED required.
  • Good communication skills and ability to operate a 10-key calculator, keyboarding skills, and knowledge of Microsoft Office Programs.

What We Offer:

  • Competitive starting rate of pay: $20.64/hour.
  • Medical insurance, 100% credit union paid dental and vision insurance, long-term and short-term disability insurance, free life insurance, and accidental death and dismemberment insurance.
  • Generous match on the 401(k) plan.

Work Schedule:

Monday through Thursday: 8:30 AM - 5:00 PM, Friday: 8:30 AM - 6:00 PM, Saturday: 8:30 AM - 12:00 PM.



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