Customer Service Representative

2 months ago


Antioch, Illinois, United States Ace Hardware Full time

Job Summary

Ace Hardware is seeking a highly motivated and customer-focused Cashier Team Lead to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a seamless shopping experience for our customers.

Key Responsibilities

  • Customer Service
    • Ensure each customer receives outstanding service, following our company's customer service standards.
    • Greet customers as they enter the store and provide assistance as needed.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Leadership
    • Lead by example, demonstrating a positive attitude and a commitment to customer satisfaction.
    • Train and direct the activities of cashiers assigned to the front end, ensuring they follow all policies and procedures.
    • Provide feedback and coaching to cashiers to improve their performance.
  • Operations
    • Manage the cash handling process, including processing transactions, handling returns, and making change.
    • Ensure the front-end area of the store remains clean, organized, and well-stocked.
    • Perform daily housekeeping duties, including sweeping, cleaning windows, and dusting.
  • Communication
    • Communicate effectively with customers, cashiers, and management to ensure a smooth shopping experience.
    • Respond to customer complaints and concerns in a professional and courteous manner.

Requirements

  • Customer Service Orientation
    • Ability to provide exceptional customer service in a fast-paced retail environment.
  • Leadership Skills
    • Ability to lead and motivate a team of cashiers.
  • Communication Skills
    • Ability to communicate effectively with customers, cashiers, and management.
  • Attention to Detail
    • Ability to accurately process transactions and handle cash and credit transactions.
  • Team Player
    • Ability to work effectively as part of a team to achieve sales and customer service goals.

Benefits

  • Competitive Pay
  • Opportunities for Advancement
  • Employee Discounts
  • 401K Benefits
  • Employee Assistance Program


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