Customer Service Representative
2 months ago
Job Summary
Ace Hardware is seeking a highly motivated and customer-focused Cashier Team Lead to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a seamless shopping experience for our customers.
Key Responsibilities
- Customer Service
- Ensure each customer receives outstanding service, following our company's customer service standards.
- Greet customers as they enter the store and provide assistance as needed.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Leadership
- Lead by example, demonstrating a positive attitude and a commitment to customer satisfaction.
- Train and direct the activities of cashiers assigned to the front end, ensuring they follow all policies and procedures.
- Provide feedback and coaching to cashiers to improve their performance.
- Operations
- Manage the cash handling process, including processing transactions, handling returns, and making change.
- Ensure the front-end area of the store remains clean, organized, and well-stocked.
- Perform daily housekeeping duties, including sweeping, cleaning windows, and dusting.
- Communication
- Communicate effectively with customers, cashiers, and management to ensure a smooth shopping experience.
- Respond to customer complaints and concerns in a professional and courteous manner.
Requirements
- Customer Service Orientation
- Ability to provide exceptional customer service in a fast-paced retail environment.
- Leadership Skills
- Ability to lead and motivate a team of cashiers.
- Communication Skills
- Ability to communicate effectively with customers, cashiers, and management.
- Attention to Detail
- Ability to accurately process transactions and handle cash and credit transactions.
- Team Player
- Ability to work effectively as part of a team to achieve sales and customer service goals.
Benefits
- Competitive Pay
- Opportunities for Advancement
- Employee Discounts
- 401K Benefits
- Employee Assistance Program
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