Sales Associate

1 week ago


Antioch, Illinois, United States ERMCO-ECI Antioch Full time
Job Title: Sales Associate

Overview

The Sales Associate role is a dynamic position within the Sales Department at ERMCO-ECI Antioch, responsible for coordinating accounts and liaising with customers and manufacturer's representatives to deliver sales and technical service support.

Key Responsibilities:
  • Order Processing: Prepare and enter customer orders with careful attention to item descriptions, pricing, requested delivery dates, PO number, etc.
  • Customer Service: Work closely with other ERMCO functional groups in tracking production orders and shipping details. Update customers on findings and alert for production and shipment delays.
  • Account Management: Act as a backup for counterpart at the ERMCO-ECI location in Antioch, TN. Maintain and update contractual and daily pricing as directed.
  • Communication: Portray excellent customer service skills, answering customer calls and/or questions. Communicate in a professional, courteous, and timely manner to customers, reps, & colleagues.
  • Stress Management: Exercise an ability to handle stress and work well with others.
Qualifications:
  • Education: High School Diploma
  • Skills: Strategic thinking & analytical skills, ability to engage and work well with other departments
  • Work Environment: Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.
  • Physical Activities: Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.

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