Patient Care Liaison

2 days ago


Crofton, Maryland, United States Breakaway Physical Therapy, LLC Full time
Job Overview

Breakaway Physical Therapy, LLC is seeking a highly motivated and empathetic Patient Care Coordinator to join our team. As the first point of contact for potential clients, you will play a crucial role in building strong relationships and guiding patients through their journey towards long-term success.

Key Responsibilities
  • Engage with potential clients to understand their health challenges and goals, offering personalized therapy services as solutions to help them achieve their life goals
  • Use active listening to build trusting relationships, converting leads into scheduled appointments and ensuring patients are fully informed and comfortable with the care they'll receive
  • Follow up with potential clients who may need more information, providing support and guidance to make a confident decision
  • Track and improve lead conversion metrics, contributing to the clinic's growth and success
  • Collaborate with the clinical team to ensure a seamless patient experience from first contact through ongoing care
Requirements
  • Sales experience with a focus on relationship-building and understanding client needs
  • Excellent communication and active listening skills, with the ability to empathize with patients and connect their goals to our services
  • Experience working in healthcare or wellness is a plus, but not required
  • Confidence in discussing out-of-network services and payment structures while maintaining trust and clarity
  • Organized and able to manage multiple leads while maintaining a personal touch with each potential client
Compensation and Benefits
  • Base Pay: $22-$28/hour depending on experience
  • Bonus Structure: Additional commission based on lead conversion rates, allowing for total compensation up to $60,000+ annually
  • Benefits: Health insurance, Retirement Plan, Paid Vacation Time, Paid Sick Time, and bonuses for hitting performance milestones


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