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Operational Excellence Lead
2 months ago
This is a unique opportunity to join Capital One as a Process Transformation Manager, where you will play a critical role in driving business growth and excellence. As a key member of our Commercial Client Operations team, you will be responsible for leading process improvement initiatives and optimizing workflows to achieve breakthrough improvements.
Key Responsibilities- Process Improvement: Design and implement process improvements to enhance efficiency, quality, and customer experience.
- Leadership: Lead project teams and broader enterprise initiatives to represent business interests and drive change.
- Collaboration: Collaborate with internal stakeholders to identify opportunities for improvement and develop solutions.
- Communication: Develop and deliver presentations to executive-level stakeholders to communicate process improvements and results.
- Training and Development: Coach and train junior team members on process improvement methodologies and tools.
- Education: High School Diploma, GED, or equivalent certification.
- Experience: At least 3 years of process improvement experience and 3 years of experience managing project teams and deliverables.
- Skills: Strong analytical and problem-solving skills, with experience in data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake) and Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word).
- Certifications: Six Sigma Certification, Lean, Change Management, or Agile certification.
- Experience: 1+ years of experience with data mining and analytical software and 2+ years of experience in Google Suite or Microsoft Office.
Capital One is a leading financial services company that offers a comprehensive and inclusive set of benefits to support your total well-being. We are committed to diversity and inclusion in the workplace and offer a hybrid work model that allows associates to spend time in our offices and work remotely.
