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Youth Support Professional
2 months ago
We are seeking a highly skilled Human Services Technician IV to join our team at the Texas Department of Aging & Disability Services. As a key member of our team, you will provide advanced human services support for the Texas Youth Helpline and Texas Parent Helpline.
**Key Responsibilities:**
1. Provide specialized crisis intervention through telephone, text, and chat, information and referral services to runaways, troubled youth, parents, families, and other helpline contacts. (50%)
2. Assist with overseeing volunteers and support them in answering incoming calls, texts, and chats. Assist the volunteer coordinator with monitoring new volunteers to use helpline computer software which documents client contacts, statistics, and referrals provided. (20%)
3. Assist in locating new local, statewide, and national services for youth and families in addition to maintaining and updating the helpline resource database. (20%)
4. Serve on call, by answering staff/volunteers concerns and questions regarding client contacts or providing coverage for staff/volunteers who are unable to complete their assigned shifts. (5%)
5. Perform other duties as assigned and required to maintain hotline operations. (5%)
**Requirements:**
* Knowledge of resources and referrals appropriate to youth and parents,
* Knowledge of the issues facing runaway and troubled youth,
* Skill in establishing and maintaining effective working relationships,
* Skill in effective verbal and written communication,
* Skill in using computers and hotline software,
* Ability to document all helpline contacts and referrals,
* Ability to effectively communicate with other staff and managers
**Working Conditions:**
This position will respond to helpline calls, chats, and text messages on a 24/7 helpline. They will also assist with training new volunteers to properly handle and document contacts and referrals, be on-call to support TYH operation and provide coverage for staff and volunteers as needed. This position will also help locate new local, statewide, and national services for youth and families in addition to maintaining and updating the helpline resource database and other office duties as assigned.
