Nurse Coordinator

1 month ago

Cadillac, United States Hospice of Michigan Full time

Job Summary:

The Registered Nurse (RN) - Contact Center - Weekend Cadre provides professional nursing services to hospice patients in accordance with accepted standards of practice, scheduled on weekend hours. This role requires strong clinical assessment skills, excellent interpersonal skills, and the ability to work variable hours/shifts, including at least 3 consecutive days every weekend.

Key Responsibilities:

  • Documents all calls and/or contacts and conducts follow-up activities if a visit is not scheduled.
  • Assists with preliminary assessments of clinical referral information to support the ordering of specialty equipment.
  • Communicates effectively with interdisciplinary personnel to ensure timely and accurate information exchange.
  • Accurately gathers and documents required information to complete the RN Referral Template.
  • Responds promptly to external customers and professional referral sources requesting help and assistance with hospice services.
  • Maintains all required state licensure(s) and continuing education for each license.
  • Triage phone calls through problem assessment and needs identification using critical thinking skills and available patient records.
  • Completes ongoing telephonic assessments of patient needs and activities of daily living, including risk for pathological grief and cultural implications.
  • Provides initial and ongoing patient/family instruction, education, and support regarding disease process, self-care techniques, and end-of-life care.
  • Coordinates ordering durable medical equipment and supplies.
  • Utilizes the "Task" function in the electronic medical record for needed requests and completes all required tasks.
  • Coordinates and assigns interdisciplinary services/personnel to provide direct patient care when necessary.
  • Acts as a resource for staff members and orients new staff as needed.
  • Proactively problem solves and identifies solutions using critical thinking skills.
  • Participates in internal and external education, training, and in-services to develop and promote personal, professional, and organizational goals and growth.
  • Responds to information requested by third-party payers and calls clinical reports to case managers.
  • Provides nursing telephonic interventions using Triage Protocols and Process Flows to expedite care to patients.
  • Adjusts to changes in workload and schedules based on changing team priorities.
  • Adheres to the organizational Code of Conduct, policies, and procedures, and all regulatory and legal requirements.

Qualifications:

  • Graduation from an accredited school of nursing with possession of a current license to practice as a registered professional nurse with a multi-state/compact license.
  • Minimum of one (1) to two (2) years of varied nursing experience required; hospice experience preferred.
  • Must possess strong clinical assessment skills related to hospice eligibility, pain, and symptom management, and care planning.
  • Ability to use technology (hardware and software) required of clinicians in their practice.
  • Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization, and follow-through skills, attention to detail, tact, dependability, emotional intelligence, and the ability to promote positive, constructive relationships with communication and collaboration at all levels, with the ability to maintain confidentiality.
  • Must be able to cope with family/caregiver emotional stress, cultural diversity, and be tolerant of individual lifestyles.
  • The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty-five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices.
  • Must be able to work variable hours/shifts, including at least 3 consecutive days every weekend, which must include Saturday and Sunday. Must have the ability to occasionally work extended days and holidays, as necessary. Will be placed in a holiday rotation which may be adjusted from time to time based on staffing.

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