Pharmacy Operations Manager

4 weeks ago

Clarksville, United States Walgreens Full time
Job Summary:

We are seeking a highly skilled Pharmacy Operations Manager to join our team at Walgreens. As a Pharmacy Operations Manager, you will be responsible for overseeing the day-to-day operations of our pharmacy, ensuring efficient workflow and a positive patient experience. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

Oversee the selection, scheduling, and development of pharmacy technician personnel.
Lead training, coaching, and performance management of pharmacy technicians.
Make decisions regarding performance management, including discipline and termination.
Assist pharmacist in the delivery of patient care, including patient registration, prescription data entry, and preparation of medications for patients.
Complete patient and physician calls under the supervision of a pharmacist.
Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy.
Ensure tasks are completed on-time and hold others accountable for efficient workflow.
Manage core pharmacy workflow and drive excellence in pharmacy operations.
Coordinate and organize pharmacy daily schedule of activities.
Recommend allocation of pharmacy hours.
Assure the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercise independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure.
Manage annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drive new technology/process roll out, champion change, and engage team around action planning.
Assure proper operation and maintenance of pharmacy department equipment.
In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adhere to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understand their role in ensuring that the elements of Good Faith Dispensing are met.
Maintain and apply knowledge of Company asset protection techniques.
Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality, and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events.
Builds and sustains relationships with retail partnerships.
Requirements:

High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications:

Previous people management/leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

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